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Payment & Billing
Frequently Asked Questions
Rencq supports payments in over 135 currencies and accepts a wide range of credit and debit cards, including : Mastercard / Visa / American Express / China UnionPay (CUP) / Discover et Diners Club / eftpos Australie / Japan Credit Bureau (JCB). If you experience any issues with payment during your booking, our customer care service team is available for immediate assistance via live chat (icon at the bottom right of the screen).
FAQ
Answers to your most frequently asked questions
Book a journey
How to book, modify, or cancel a journey. My reservations.
Payment & Billing
Service billing, payment methods.
Contact Rencq
Lost an item onboard, custom requests, partnerships.
Travel with Rencq
Rencq’s offer, chauffeurs, and onboard services.
My personal information
Managing my personal details and security.
Airport & Train Stations
Details on trips to or from an airport or train station.
