Contact Rencq

Frequently Asked Questions

A customer care service team at your service, 7 days a week : Our customer care service is available daily from 7 AM to 11 PM (UTC+1), ready to assist you with care and efficiency. Before reaching out to us, we invite you to visit our Help Center, where you will find a curated selection of answers to frequently asked questions. Should you require further assistance, our customer service team is available through the following channels :

Live chat : The quickest way to reach our team is through our live chat, available directly on our website or our mobile app. Simply click on the chat icon in the lower right corner of your screen to start a conversation with our team.

By email For non-urgent inquiries, you may contact us at support@rencq.com. We strive to respond as promptly as possible.

If you realize you have left a personal item in the vehicle, rest assured that we will do everything possible to return it to you. Your chauffeur will drop it off at our offices, and we invite you to contact our support team, providing your booking reference. We will arrange for its return as swiftly as possible, at no additional cost. If you notice the forgotten item immediately after the vehicle has departed, we recommend reaching out to your chauffeur without delay, either by phone or SMS, using the number provided to you.

We appreciate your interest in our services. To arrange transportation for your employees, please send us a request for a quote via email at support@rencq.com. To provide you with a tailored solution, please share the details of your request with us. Upon receipt, our customer service team will reach out to refine your project and present you with a pricing estimate.