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My personal information
Frequently Asked Questions
If you need to update or correct any details of your reservation, please contact us promptly via our live chat (icon at the bottom right of the Rencq website) or by email at support@rencq.com. We kindly advise you to inform us as soon as possible so that we can update your travel details in the best possible way.
The confidentiality and security of your payment information are our priority. All transactions are safeguarded by the most stringent standards, in full compliance with the PCI DSS (Payment Card Industry Security Standard). To ensure optimal protection, Rencq does not store or retain any of your credit card details.
FAQ
Answers to your most frequently asked questions
Book a journey
How to book, modify, or cancel a journey. My reservations.
Payment & Billing
Service billing, payment methods.
Contact Rencq
Lost an item onboard, custom requests, partnerships.
Travel with Rencq
Rencq’s offer, chauffeurs, and onboard services.
My personal information
Managing my personal details and security.
Airport & Train Stations
Details on trips to or from an airport or train station.
